Refund policy

RETURNS & RIGHT OF WITHDRAWAL

Return policy
We offer a 60-day return period. This means you have 60 days from receiving your order to register a return. To be eligible for a return, the product must be in the same condition as when you received it: unused, in its original packaging and together with a receipt or order confirmation.

Statutory right of withdrawal (14 days)
In accordance with the law, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. When exercising the right of withdrawal, the conditions above apply: the product must be in the same condition as when received and returned in its original packaging.

Register a return
To register a return, please contact us first at 📧 info@nordretail.com. We will register your return request and then send you further instructions, including the return address. Returns sent without contacting us first will not be accepted.

Return costs
When exercising the right of withdrawal, the customer pays the cost of the return. If a product is defective, damaged or incorrectly delivered, we cover the return costs.

Damage or problems
Please check your order as soon as it arrives and contact us immediately if the product is defective, damaged or incorrect, so that we can assess the problem and resolve it as quickly as possible.

Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. If approved, the refund will be made to the payment method used for the original order, at the latest within 14 days of receiving the return. Please note that, depending on your bank or card provider, it may take a few extra working days before the amount appears in your account.

If you have any questions about returns, you can always contact us at info@nordretail.com.